BY MOTOR AGE WIRE REPORTS
ALLDATA, an AutoZone company, recently expanded its diagnostic and repair hotline service, ALLDATA Tech-Assist®. The company hired additional technicians at its Elk Grove headquarters and at new hotline call centers in Georgia and Texas.
The expansion of its Tech-Assist program, which is staffed exclusively by ASE-Certified Master Technicians, reflects ALLDATA’s ongoing commitment to provide exceptional, knowledgeable diagnostic and repair support to its customers, when and how they need it.
The Tech-Assist team is made up of seasoned diagnostic veterans, many of whom have been instructors and shop owners. Each consultant has experience with multiple vehicle manufacturers and is an expert in customizing diagnostic plans and communicating how to perform needed repairs to the customer.
Now open 7 days a week
In line with this commitment, ALLDATA also increased Tech-Assist hours of operation, making the service available 7 days a week to take shops’ calls – a convenience no one else offers.
Unlimited calls per vehicle case
Whether a shop needs diagnostic troubleshooting or step-by-step repair advice, ALLDATA’s ASE-Certified Master Technicians stay with their customers until the problem’s solved. That includes unlimited calls per case involving one vehicle, a benefit that is above the norm for most hotline services.
“The expansion of ALLDATA Tech-Assist aligns with our mission to provide the highest level of professional support when shops need help with challenging diagnostic or repair issues,” said Mitch Major, Vice President, Commercial Support, AutoZone and President, ALLDATA. “Being staffed by ASE-Certified Master Technicians – many of whom have decades of experience – and having the resources of our extensive technology database puts ALLDATA Tech-Assist at the forefront of automotive repair hotline services.”
Expert help plus the convenience of live video-streaming
Another benefit ALLDATA Tech-Assist offers is that customers can use their smartphone and the free Rescue Lens app to connect in real time with an ALLDATA Master Tech. They can “show” the problem using interactive livestreaming video, and the Tech-Assist consultant can “draw” on the screen to help pinpoint the diagnostic issue or repair solution. Watch this short video to see ALLDATA’s Tech-Assist team using the Rescue Lens app.
Major added, “What also sets our hotline service apart is the people – the Tech-Assist team has a passion for helping their fellow technicians and have access to the latest technology and repair information. It’s a combination that’s tough to beat.”
Repair shops can try Tech-Assist for free
The ALLDATA Tech-Assist hotline service is available as a monthly subscription or on a case-by-case basis. And right now, ALLDATA is giving professional repair shops the opportunity to try Tech-Assist for free, offering one free case per shop location. Shops interested in trying Tech-Assist can call (888) 252-8661 to get started. Promotion is limited to one free Tech-Assist case per shop location and is available to professional automotive repair shops only. Each case includes unlimited support calls per vehicle.
To help meet customer demand for expert diagnostic and repair advice, ALLDATA is accepting applications for Tech-Assist Diagnostic Consultant positions in California, Georgia, and Texas. Prospective applicants can apply at https://careers.autozone.com/ALLDATA or by calling the Human Resources department at (916) 478-3392.
ALLDATA® is the leading provider of unedited OEM (original equipment manufacturer) information for the automotive repair and collision industries. Founded in 1986, the Elk Grove, Calif.-based company has more than 115,000 subscribers worldwide who rely on ALLDATA for OEM-accurate automotive service and collision repair information, shop management software, training, and customer relations tools.
ALLDATA’S flagship products, ALLDATA Repair® and ALLDATA Collision®, feature a factory-direct database of more than 38,000 engine-specific vehicles – 95% of all vehicles on the road today. ALLDATA Repair is the go-to source for comprehensive, factory-correct mechanical information for the automotive industry, and it includes expert repair technician support in ALLDATA® CommunitySM. ALLDATA Collision is the single source of OEM collision repair information, delivering unedited and regularly updated information for structural repairs, mechanical, and diagnostic information. ALLDATA DiagnosticsTM is the company’s newest product – it turns a tablet into an affordable, professional scan tool with the power of ALLDATA built in. ALLDATA Collision Advantage, which was awarded first place in the SEMA 2017 New Product Showcase for best new product, “Collision Repair and Refinish.” It bundles ALLDATA Collision with Estimate Integration to deliver OE-accurate estimates, including Vital repairs and OEM-required inspections and repairs. The ALLDATA Mobile® app, combined with a tablet, makes vehicle information and ALLDATA Repair available right at the vehicle to speed repairs. ALLDATA Manage® Online is a comprehensive shop management system that offers anytime, anywhere access to create quotes and invoices, electronically order parts, manage bays and technicians and track shop profitability. ALLDATA Tech-Assist® provides one-on-one assistance by phone from ASE Certified Master Technicians to help diagnose and solve tough repairs. ALLDATA® Training GarageSM is an online training resource with technical and business courses for shop staff and automotive students at all levels. Visit www.alldata.com for more information.
About AutoZone (NYSE:AZO)
As of November 18, 2017, AutoZone sells auto and light truck parts, chemicals and accessories through 5,480 AutoZone stores in 50 states plus the District of Columbia and Puerto Rico in the U.S., and 529 stores in Mexico, 26 IMC branches and 14 stores in Brazil for a total count of 6,049.
AutoZone is the leading retailer and a leading distributor of automotive replacement parts and accessories in the United States. Each AutoZone store carries an extensive product line for cars, sport utility vehicles, vans and light trucks, including new and remanufactured automotive hard parts, maintenance items, accessories, and non-automotive products. Many stores also have a commercial sales program that provides commercial credit and prompt delivery of parts and other products to local, regional and national repair garages, dealers, service stations, and public sector accounts. IMC branches carry an extensive line of original equipment quality import replacement parts. AutoZone also sells the ALLDATA brand diagnostic and repair software through www.alldata.com. Additionally, we sell automotive hard parts, maintenance items, accessories, and non-automotive products through www.autozone.com, and accessories, performance and replacement parts through www.autoanything.com, and our commercial customers can make purchases through www.autozonepro.com and www.imcparts.net. AutoZone does not derive revenue from automotive repair or installation.