According to a report in the Boston Business Journal (June 30, 2017) Massachusetts auto insurers did not score well on a recent J.D. Power customer satisfaction survey. Ratings for the six insurance companies based in the state were below regional averages, with many customers saying they were unhappy with price increases. The scores, based on a 1,000-point scale, were:

Regional Average: 811

Liberty Mutual: 808

Arbella: 803

Plymouth Rock Assurance: 790

Mapfre Insurance: 789

The Hanover: 786

Safety Insurance: 769

You can review the full ratings report for New England based insurers here.

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